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HP Firmware Update

HP Firmware Update

HP Firmware Update for "Cartridge Problem" error message

Defect: Your printer displays an error message about one or more defective cartridges.

Reason: HP has in its firmware a timer, which has expired and therefore the use of non-original cartridges is being refused.


Cartridge Problem error message

Solution: You must download and install the latest firmware from the HP Support Site. The error message is then extinguished automatically and the user can continue to print as usual.

You can find the manual and the latest firmware installation for your printer here: HP Support.

Your printer will recognise your cartridges again after installation.

Please note:

This firmware update ONLY applies if all three of the following conditions are met:

1. You are using compatible cartridges (non-original)

2. Your printer displays a Cartridge Problem error message. Other error messages are not related.

3. Your printer is one of the following models from the series (Other HP printers are not affected, only the following are):

OfficeJet Pro 6230 series

OfficeJet 6810, 6820 series

OfficeJet Pro 6830 series

OfficeJet Pro 8610, 8620, 8630, 8640, 8660 series

OfficeJet Pro X451dn/dw, X476dn/dw, X551dw, X576dw