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>> FAQ's



What are OEM Ink Cartridges?

OEM stands for Original Equipment Manufacturer, which refers to ink cartridges that came with the printer you have bought, or replacement cartridges that are made by the original manufacturer of your printer.

What are Remanufactured Ink Cartridges?

Remanufactured usually refers to ink cartridges that are recycled after a single use. The cartridge is then tested to see if it is in good working order and then sold for a much lower price than OEM cartridges.

Will using an InknToner UK non genuine original cartridge affect my printer’s warranty?

No, using non genuine original cartridges will not void your printer’s warranty. All of our cartridges will match or exceed the performance of OEM cartridges. In addition, they will be at a significantly lower price, giving you the best value possible.

Why does the non genuine original cartridge I have bought look different from the genuine original?

Due to patent issues non genuine original cartridges will often look slightly different from their OEM counterparts. However, the basic outline of our products will be very similar and are guaranteed to fit and work like a genuine original cartridge.

Why am I not getting the page yield that was stated on the cartridge?

Most printers nowadays do not physically measure the amount of ink or toner left within a cartridge instead they count the number of pages being printed and assume a page coverage of 5%. If you on average print more than 5% coverage you will see that the cartridge will not reach the stated page yield.

What is 5% coverage?

This is an industry average used for yield measurement. Page coverage is only meant to give you a guide to the maximum number of pages an ink cartridge will print out NOT the exact number it will print meaning if whatever you print exceeds the 5% coverage your ink will run out faster.

Why does my printer say my non genuine original cartridge is empty after installation?

Your printer may say this as it recognises you are not using their respective OEM cartridges. This is not actually the case as it is just a tactic those companies use to get you to buy their more expensive branded cartridges. Most of the time, solving this issue only requires a simple “printer reset”. You can check out the troubleshoot page on our site to find out more.

Will using non original inks change my print quality?

The quality of print will not change in most cases, as we strive to use the best quality ink possible, the only difference between them would be the price!

I haven’t used my printer in a while and the printouts are streaky or a colour is missing what do I do?

When this occurs, you usually need to perform a cleaning cycle using the software that was issued with your printer. This is because the print head in your printer is probably blocked. Please refer to your printer user manual for guidance on this.

How long do inks last if I store them for future use?

It very much depends on the product as this can range from 3 months to 2 years. However, you can increase the life of a stored cartridge by storing them correctly. Make sure they are stored in an upright position and in a cool and dry place.

Does Remanufacturing help the environment?

Every year more than 300 million plastic cartridges end up being thrown away and ends up collecting in landfills in the UK and across the world. While we cannot completely stop this, we can help to lessen the amount that it occurs. Every cartridge that is remanufactured is one less cartridge that needs to be produced. Saving it from entering the waste stream, and draining the planet’s natural resources.

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