Terms and Conditions
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Terms of Service

At InknToner UK, our primary goal is to ensure you're completely satisfied with your purchase. We’re committed to going above and beyond to exceed your expectations. If you have any questions or concerns, please don’t hesitate to contact us so we can address your specific needs.

If you need to return an item, please refer to our returns policy for further details.

By using our website and placing an order with InknToner UK, you are agreeing to the terms and conditions outlined here.

Conditions of Supply

The sale and supply of products by InknToner UK ("the seller") are subject to the following terms and conditions. These apply regardless of any conflicting terms presented by the buyer. In the event of a dispute between these terms and the buyer's terms, our conditions will take precedence.

If the buyer wishes to include additional terms for any purchase, these must be explicitly agreed upon in writing by InknToner UK.

At InknToner UK, we only collect the minimum information required to complete your order. You'll receive email notifications to update you on the order process, and may be asked for a product review, as well as an overall service review on platforms like Trustpilot. You’ll also receive monthly Reward Points statements. We cannot be held responsible for incorrect items ordered. It’s essential to inspect your goods upon delivery and report any discrepancies. Products cannot be returned if the seal is broken.

Ownership of the goods transfers to the buyer upon delivery to the specified address or designated carrier. From that moment, the seller holds no liability for any subsequent loss or damage. Although the risk transfers to the buyer upon delivery, the seller retains full ownership and legal title to the goods until all outstanding payments for the purchase are received in full.

All printer consumables and hardware are region-specific. For instance, products purchased outside Europe may not be compatible with European printers. InknToner UK is not liable for any compatibility issues with region-specific consumables.

The seller assumes responsibility for any damage or loss occurring before the goods are delivered. Any claims regarding damage must be reported within two working days of receiving the goods, and claims for missing or undelivered items must be made within two working days of receiving the invoice. Once a clear receipt is given upon delivery, no further claims will be accepted.

We are not responsible for damage caused by misuse, neglect, or accidental damage from third parties. Also, we are not liable for damage caused by improper insertion of products into machinery.

InknToner UK reserves the right to cancel an order at any time, especially when there are price changes from our suppliers between the time the order is placed and dispatched. All images are for illustrative purposes.

Prices are subject to change without notice unless otherwise agreed in writing. All quoted prices include VAT.

Tracking is unavailable after 14 days from dispatch. We are not responsible for any loss beyond this period. Orders placed over the weekend for Next Business Day delivery will be processed on Monday and delivered on Tuesday. It is the customer’s responsibility to provide the correct shipping and billing addresses. If incorrect details are provided, we may delay your refund or replacement until the erroneous order is returned, and a re-shipping charge may apply.

Next Business Day delivery is unavailable for Non-UK mainland addresses or specific remote postcodes. For these areas, delivery is guaranteed in 2 business days. European shipping charges are estimates, and any discrepancy will be communicated to the customer for either payment of the difference or order cancellation.

Only one claim per customer is allowed for our Price Promise. To make a claim, you must purchase from InknToner UK and another UK retailer within 7 days and provide proof of purchase.

Reward points are awarded excluding VAT and are not granted for guest/anonymous orders. A maximum of 500 Free Reward points can be awarded to one customer per address.

For invoice/credit customers, all goods remain the property of InknToner UK until fully paid. Credit customers have 30 days to settle their invoices. Credit limits can be adjusted without prior notice.

Returns require prior authorisation, and unauthorised returns will not be accepted. Once authorised, you will be given a Freepost label for returning faulty goods. Faulty products can be returned for an exchange at any time within their lifespan. In some cases, you may need to contact the original manufacturer directly. We will provide the necessary information for this. Faulty goods must be returned within six months of receipt, and we will refund the cost of repair/inspection when pre-authorised and verified.

If you’ve purchased an incorrect or unnecessary item, you can return it within 30 days for an exchange. You must contact us before returning the goods. Returns must be unopened and in resalable condition. Unwanted goods should be sent to us with your contact details. Please Note: All returns require authorisation. Packages returned without authorisation will be refused. Customers are required to pay return postage for unwanted products. Unopened goods returned to us may incur a re-stocking fee. This applies to rare special order items or products we cannot resell easily. The fee ranges from 15% to 25%.

For original products from Konica Minolta, Oki, Brother, Kyocera, and Philips, you must contact the manufacturer directly for warranty or product issues. We cannot process claims for these products on your behalf. Customers purchasing original Konica Minolta products must ensure that their machinery is registered with Konica Minolta prior to purchase. If an original product is found to be faulty, customers are required to contact Konica Minolta directly for resolution. Konica Minolta has explicitly stated that they will not address any issues unless the end user has completed the required registration in advance. As a result, InknToner UK will be unable to offer a replacement or refund in such cases.

Certain rare items, including printers, memory & storage, mice, and keyboards, cannot be cancelled or refunded once ordered. Please enquire for further details.

This website and its contents are provided "as is," without warranties of any kind, including but not limited to merchantability or fitness for a particular purpose. We do not guarantee that the information on this website is complete, accurate, or up-to-date. Pricing and availability are subject to change without notice. Except as required by statutory law, InknToner UK shall not be liable for any indirect, special, or consequential damages, including loss of profits or expenses, arising from the use of our products or services.