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Terms & Conditions

Terms & Conditions

Terms of Service

  • Ink N Toner UK only holds the minimum information required to complete your order. You will receive email notifications to process your order. We may contact you via email to request a product review. An overall service review will also be requested independently from Trustpilot. You will also receive monthly Reward Points statements.
  • Ink N Toner UK cannot be held responsible for incorrect items ordered, whether it be by phone or online. The customer must inspect the goods upon delivery and report any incorrect items. Incorrectly ordered products cannot be returned if the seal has been broken.
  • All printing consumables and printers are region specific. This means that printers/hardware purchased outside of Europe will not accept consumables purchased within the European region. Ink N Toner UK cannot be held responsible if consumables are purchased for use in printers which are not suitable for the European region.
  • Ink N Toner UK cannot be held responsible for any intentional or unintentional damage caused to goods & / or fixtures and fittings through misuse, neglect or accidental damage caused by any third party.
  • Ink N Toner UK cannot be held responsible for damage caused to machinery by improper or heavy handed insertion of products.
  • Ink N Toner UK reserves the right to cancel an order for any reason at any time, especially when our suppliers increase product prices between order placement and product dispatch.
  • Images are for illustrative purposes only.

Shipping

  • It is not possible to track an order more than 14 days after the date of dispatch. Ink N Toner UK cannot be held responsible for any loss after this period has elapsed.
  • It is the customers responsibility to provide the correct billing & shipping address. If the wrong information is entered Ink N Toner UK reserves the right to delay a refund or replacement until the erroneous order is returned to Ink N Toner UK. It is the customers responsibility to review the address details as soon as the order confirmation email has been received.
  • Guaranteed Next Business Day delivery is not available for Non-UK mainland and a few remote post codes which are treated as Non-UK mainland. Non-UK Mainland is guaranteed 2 business days.
  • European shipping charges as they appear on the invoice, although normally accurate, are only an estimate. Should the actual costs once calculated differ from the sum originally charged the option to pay the difference or cancel the order will be given.

Price Promise

  • In respect of the Price Promise, only one claim per customer is permitted.
  • To make a claim against our Price Promise, the customer must purchase products from us as well as another UK retailer within 7 days of each other and provide proof of purchase. 

Reward Points

  • Reward points are awarded excluding VAT.
  • Reward points are not awarded when guest / anonymous orders are placed.
  • 500 Free Reward points can only be awarded to one customer per address.

Credit Account

  • With respect to invoice/credit customers, all goods supplied by Ink N Toner UK will remain the property of Ink N Toner UK until they have been paid for in full.
  • Credit Account customers benefit from 30 days credit and must pay outstanding invoices within this period.
  • Credit Account customers can have their credit limit reduced, increased or withdrawn at any time without prior notice at the discretion of Ink N Toner UK.
  • If you do not complete a purchase and abandon the checkout page you may receive an email notifying you of your incomplete order. Please also see our Privacy Policy for further details.

Returns Policy / Faulty Goods

  • All goods to be returned need prior authorisation. Returned goods which have not been authorised will not be accepted. Once authorised, you will be supplied with a Freepost label. It is the customers’ responsibility to use the Freepost label when returning faulty goods. Postage costs will not be refunded if the Freepost label is not used.
  • Goods cannot be returned more than 6 months after receipt.
  • Faulty goods can be returned for an exchange at any time throughout the life of your product, although with certain original products you may be required to contact the original manufacturer to make your claim. In this unlikely instance we will provide all the required information. 
  • If a product develops a defect, it can be returned via the Freepost label only once authorised.
  • If you wish you can request a full refund. Please send your goods with a note explaining the problem and your contact details along with your email address. If possible also enclose an example copy of how the cartridge is printing.
  • Ink N Toner UK cannot be held responsible for products which are lost in the post. You are required to obtain a Proof of Postage certificate from your Post Office.
  • Damaged or faulty goods must be returned within 30 days of receipt.
  • Ink N Toner UK will re-imberse the cost of a printer repair / inspection by an engineer on the basis that Ink N Toner UK have pre-authorised the engineer visit and it transpires, via written proof, that Ink N Toner UK products have caused the fault.
  • The customer will be required to pay any carriage costs involved in a return where the goods supplied are as requested and are not faulty.
  • When products are returned to us by customers who believe that their goods are faulty, we reserve the right to levy a postage charge if the goods are to be returned back to the customer.
  • When unopened goods are sent back to us, we reserve the right to apply a re-stocking fee. This may be the case when the product(s) are rare special order items which we envisage will not be resold and as such Ink N Toner UK must return the product(s) to our supplier and they levy a re-stock fee. This fee ranges from 15-25% and is merely passed on. We do our utmost in all circumstances to avoid charging a re-stock fee.

Unwanted Goods

  • If you have purchased an incorrect item or a product you simply no longer need, you can return it for an exchange within 30 days of purchase. You must contact us before sending the goods. Please return the goods to us unopened and in a re-saleable condition.
  • Please send your unwanted goods to our unwanted goods department confirming your requirements and contact details.
  • Please read our terms & conditions on this page.

Please Note

  • All returns must be authorised by Ink N Toner UK. Packages returned without prior authorisation will be refused.
  • We reserve the right to apply a re-stocking fee in certain circumstances. Please enquire for details and read our terms & conditions on this page.

Contacting the Manufacturer

  • Customers who purchase original Konica Minolta products must have registered their machinery with Konica Minolta beforehand. In the event that an original product is deemed to be faulty Konica Minolta insist that the customer contacts them directly to resolve the issue. Konica Minolta have clearly stated that unless the end user has registered their machinery beforehand they will refuse to resolve the problem. In this event Ink N Toner UK will not be able to provide a replacement or refund.
  • Customers who have issues with any original Oki products must contact Oki directly in the first instance. This has been stipulated by Oki.
  • Customers who have issues with any original Brother products must contact Brother directly in the first instance. This has been stipulated by Brother.
  • Customers who have issues with any original Philips products must contact Philips directly in the first instance. This has been stipulated by Philips.

Special Products

  • Some products are rare items, which cannot be cancelled or refunded once an order is placed. If this is the case, then customers will be informed via email or telephone as soon as possible to enable them to decide if they wish to proceed.
  • 3D Printers cannot be returned for any reason as our suppliers do not accept returns of these products.
  • When memory & storage products are deemed to be faulty or you are unable to install/set-up, you must contact the manufacturer of the device in the first instance to resolve the issue.