Returning Faulty Goods

At InknToner UK, we take pride in the quality of our products. However, if you do experience a fault, we’ve got you covered.

1. You can return faulty goods for an exchange at any time during the product's lifespan.
2. If a product develops a defect, simply return it to us via Freepost, and we’ll send you a replacement.
3. If you prefer, you can request a full refund instead of an exchange.

Before returning a faulty item, please:

1. Contact us on 020 8216 5571 or email us so we can provide you with a Freepost return label.
2. Include a note with your contact details, a brief description of the issue, and, if possible, a print sample showing the fault.

Returning Unwanted Goods

If you’ve ordered the wrong item or no longer need it, you can return it for an exchange within 30 days of purchase, provided that:

1. The item is unopened and in its original, re-saleable condition.
2. Hardware items (such as 3D printers and portable hard drives) cannot be returned, as our suppliers do not accept these products back.
3. Before returning an item, please contact us.