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>> Returns & Refunds

Returns & Refunds

Returns & Refunds

returnsWe want you to be completely satisfied with your purchase, whatever it takes.

100% Guarantee Returns Policy

Our 100% returns guarantee policy could be just what you’re looking for when buying products from us for that extra reassurance. If for any reason you’re looking to return or exchange your order, we're always here to help.

Faulty Goods

Faulty goods are a rarity at InknToner UK because quality and customer service are just as important to us as low prices.

However, we are human and so...

You can return faulty goods for an exchange at any time throughout the life of your cartridge.

If any product develops a defect you can return it by freepost and we will exchange and return it to you.

Alternatively, if you prefer, you can stipulate that you require a full refund.

Please send your goods with a note explaining the issue and your contact details and if possible also enclose an example copy of how the cartridge is printing.

Please note that you must contact us before returning your parcel so that we can process your return efficiently when it arrives and provide you with a freepost label.

300 Extra Reward PointsReturn for an Exchange

Unwanted Goods

If you have purchased an incorrect item or you simply no longer need it, you can return it for an exchange within 30 days of purchase.

All we ask is that the goods are returned to us unopened and in a re–saleable condition. Terms & conditions apply.

Hardware (3D printers / portable hard drives etc.) cannot be returned as our suppliers do not accept returns of these products.

Please send your goods with a note explaining your requirements and your contact details to the following address:


Please Note: All returns must be pre-authorised by us. Packages returned without our pre–authorisation will be refused. Terms & conditions apply.

We cannot be held liable for items that are lost in the post so we recommend that you ask your Post Office for a Proof of Posting certificate. We reserve the right to apply a re-stocking fee in certain circumstances. Please enquire for details.

Any goods returned using our freepost program address will go into our recycling scheme and will not be eligible for a refund or replacement.

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