We want you to be completely satisfied with your purchase, whatever it takes.
Our 100% Guarantee Returns Policy
We offer a hassle-free returns policy to give you complete peace of mind when shopping with us. Whether you need a replacement or a refund, we’ll do our best to make the process as smooth as possible.
Returning Faulty Goods
At InknToner UK, we take pride in the quality of our products. However, if you do experience a fault, we’ve got you covered.
- You can return faulty goods for an exchange at any time during the product's lifespan.
- If a product develops a defect, simply return it to us via Freepost, and we’ll send you a replacement.
- If you prefer, you can request a full refund instead of an exchange.
Before returning a faulty item, please:
- Contact us on 020 8216 5571 or email us so we can provide you with a Freepost return label.
- Include a note with your contact details, a brief description of the issue, and, if possible, a print sample showing the fault.
Returning Unwanted Goods
If you’ve ordered the wrong item or no longer need it, you can return it for an exchange within 30 days of purchase, provided that:
- The item is unopened and in its original, re-saleable condition.
- Hardware items (such as 3D printers and portable hard drives) cannot be returned, as our suppliers do not accept these products back.
- Before returning an item, please contact us.
How to Return Unwanted Items
Please send your item, along with a note explaining your request and your contact details, to:
UNWANTED GOODS DEPARTMENT
InknToner UK
61 East Barnet Road
Barnet, Herts
EN4 8RN
Important Return Information
- Pre-authorisation is required – Please contact us before returning any items. Unauthorised returns will be refused.
- Proof of postage – We cannot be held responsible for items lost in transit, so we recommend obtaining a Proof of Posting certificate from the Post Office.
- Recycling scheme – Any items returned using our Freepost address will be recycled and will not be eligible for a refund or replacement.
If you have any questions, feel free to get in touch with our team on 020 8216 5571 or email us. We’re always happy to help!