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Privacy Policy

Privacy Policy

Privacy Policy
 
  1. Privacy Policy - Introduction
  2. What information do we collect about you?
  3. Ask a question and product reviews
  4. Sign Up For Special Offers
  5. Refer a friend
  6. Open an education account
  7. Contact forms and email links
  8. How do you get my consent?
  9. How will we use the information about you?
  10. Marketing
  11. Cart Abandonment
  12. Access to your information and correction
  13. Cookies
  14. Other websites
  15. Security
  16. Age Of Consent
  17. Changes to our privacy policy
  18. How to contact us

Privacy Policy

Ink N Toner UK is part of Ink N Toner UK Retail Ltd. This privacy policy explains how we use any personal information we collect about you when you use this website.

We will never sell, exchange or otherwise distribute or make public your personal information.

Our store is powered by X-Cart Shopping Cart Software. They provide us with the online e-commerce platform that allows us to sell our products and services to you. Our store is hosted on a dedicated hosting service provided by Rackspace Inc.

Your data is stored through X-Cart’s and Rackspace’s data storage, databases and the general X-Cart application. They store your data on a secure server encrypted behind a firewall.

Ink N Toner UK only holds the very minimum information required to service you and your order. Ink N Toner UK’s servers do not hold any information regarding your payment methods. For added security, any payment method information that you impart with whilst purchasing goods are encrypted and not viewable to anyone else at any stage.

What information do we collect about you?

We collect information about you when you register with us or place an order for products such as your name, telephone number, address and email address to fulfil your order.

When you browse our store, we may also receive your computer’s internet protocol (IP) address in order to provide us with information that helps us learn about your browser and operating system.

With your permission, we may send you emails about our store, new products, special offers, discounts and other updates.

We also collect information when you voluntarily use our site to ask a question, sign up to our special offers, refer a friend to the site or open an education account.

We may also collect information with your consent if you use our contact form to email us or send an email directly to our email server: @inkntoneruk.co.uk.

Website usage information is collected using Cookies to provide you with the best possible service. We will never collect sensitive information about you without your explicit consent.

Ask a question and product reviews

Should you choose to add a comment to our website when “asking a question” or “adding your own reviews”, the name and email address you enter with your comment will be saved to this website’s database, along with your computer’s IP address (only when you add a product review) and the date that you submitted the comment. Should you wish to leave your telephone number when “asking a question” relating to your product, we may contact you via phone to help you with your enquiry. The information that we collect is only used to identify you as a contributor to the comment of the respective post and is not passed on to any third party. Only your name will be shown on the customer-facing website and your personal data will always be protected. Your comment and it’s associated personal data will remain on this site until we see fit to remove it. Should you wish to have the comment and its associated personal data deleted, please email us here using the email address that you commented with.

Sign Up For Special Offers

If you choose to sign up to our special offers, you consent to receiving email marketing from us. The name and email address (and the company name if you choose to give it to us) will be forwarded to Interspire Email Marketer who provides us with email marketing services. The information you submit when you join our email newsletter will not be stored within our website’s own database or in any of our internal computer systems. Your information will remain within Interspire Email Marketer’s database for as long as we continue to use their services for email marketing or until you specifically request removal from the list. You can do this by unsubscribing using the unsubscribe links contained in any email newsletters that we send you or by requesting removal via email.

Refer a friend

If you choose to refer friends to the site, you give us consent to send an email to your friend(s). The name(s) and email address(es) that you submit of your friend(s), along with your message, will only be used to send an email to the recipient(s). We do not store your friend(s) data on any database because of this referral, and your friend(s) have not been subscribed to anything at all, nor their details passed on to anywhere at all. Instead the data will be collated into an email and sent to the recipient securely. We will only process information if the recipient(s) chooses to contact us and sign up to our site.

Open an education account

If you choose to open an education account you consent to us processing the information you submit for this purpose only. The name and email address (and school/college name, contact telephone, postcode if you choose to give it to us) that you submit will only be used to verify that you are a registered School, College, University or education body. None of the data that you supply will be stored by this website or passed to any third party. Instead the data will be collated into an email and sent to us securely. We will process your information as requested and get consent from yourself before we do anything with this information.

Contact forms and email links

Should you choose to contact us using the contact form on our Contact us page or an email link (sending an email directly to our email server: @inkntoneruk.co.uk), none of the data that you supply will be stored by this website or passed to any third party. Instead the data will be collated into an email and sent to us by Secure Sockets Layer (SSL) servers meaning that the email content is encrypted before being sent across the internet. Our local computers and devices then decrypt the email content. This ensures that all data passed between the web server and browsers remain private and integral.

How do you get my consent?

When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery or return a purchase, we imply that you consent to us collecting it and using it for that specific reason only by manually accepting our terms and conditions on the checkout page.

If we ask for your personal information for a secondary reason, like email marketing, we will either ask you directly for your expressed consent, or provide you with an opportunity to say no.

We will always let you know when we collect your personal information when you browse our site and what we do with it. We also use tooltips to show a ‘just in time’ privacy notice when collecting personal information.

How will we use the information about you?

We collect information about you to process your order, manage your account and, if you agree, to email you about other products and services we think may be of interest to you. Ink N Toner UK only holds the minimum information required to complete your order. You will receive email notifications to process your order. We may contact you via email to request a product review. An overall service review will also be requested independently from eKomi, the feedback company. You will also receive monthly Reward Points statements.

We use your information collected from the website to personalise your repeat visits to our website. With your consent, we shall pass on your personal information to our marketing team so that they may contact you with promotional offers and discounts.

Ink N Toner UK will not share your information for marketing purposes with companies outside of Ink N Toner UK Retail Ltd.

In processing your order, we may send your details to, and also use information from credit reference agencies and fraud prevention agencies. This may also include passing your details to our vendors for them to send your order to you, and also passing your details to delivery companies so that they can deliver your parcel.

Marketing

We would like to send you information about products and services that may be of interest to you. If you have consented to receive email marketing, you may opt out at a later date as all marketing emails will include details of how to opt-out / unsubscribe. We will not send any unsolicited commercial email also known as spam nor your email will be passed on to any third party.

Ink N Toner UK uses Interspire Email Marketer who provide us with email marketing services. The information that Interspire Email Marketer’s database holds are your name, email address and the date and time that you have given consent to receiving marketing emails from us. Your information will remain within Interspire Email Marketer’s database for as long as we continue to use their services for email marketing or until you specifically request removal from the list.

You have a right at any time to stop us from contacting you for marketing purposes. If you no longer wish to be contacted for marketing purposes, please email us here.

When requesting removal via email, please send your email to us using the email account that is subscribed to the mailing list.

Cart Abandonment

If you do not complete a purchase and abandon the checkout page you may receive an email notifying you of your incomplete order. Please also see our Terms & Conditions for further details.

Access to your information and correction

You have the right to request a copy of the information that we hold about you. If you would like a copy of your personal information, please email us here or write to us at: Ink N Toner UK Retail ltd, Privacy Team, 61 East Barnet Road, Barnet, Herts, EN4 8RN.

We want to make sure that your personal information is accurate and up to date. You may ask us to correct or remove information you think is inaccurate. The personal information that we hold will be held securely in accordance with our internal security policy and the law.

If you wish for us to delete your account (which holds all your information including your history of orders with us) we can do so at your request. Alternatively, you can delete your account yourself by signing in to your account, go to “My account” and under ‘Account Details’ click “Delete profile” to delete your account.

Cookies

Cookies are text files placed on your computer to collect standard internet log information and visitor behaviour information. This information is used to track visitor use of the website and to compile statistical reports on website activity.

For further information visit www.aboutcookies.org or www.allaboutcookies.org.

You can set your browser not to accept cookies and the above websites tell you how to remove cookies from your browser. However, if you choose to do this, some of our website features may not function as a result. Alternatively, you can disable the cookies that we use on our site by clicking our cookie settings here.

By using our website and agreeing to this policy, you consent to our use of cookies in accordance with the terms of this policy.

You can find out more information on our cookie policy here.

Other websites

Our website contains links to other websites such as facebook, twitter, google+. This privacy policy only applies to this website so when you link to other websites you should read their own privacy policies.

In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us.

However, certain third-party service providers, such as eKomi, Olark live chat and Google have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions.

For these providers, we recommend that you read their privacy policies so you can understand the manner in which these providers will handle your personal information.

Here is a list of third party providers we use:

eKomi - The Feedback Company. Your information will only be passed on to eKomi with your consent for you to leave a review about our service and products. Privacy Policy

Olark Live Chat system – We may ask you for your information through live chat to help you with your enquiry, should you wish to use our live chat facility. Olark may collect your IP address to verify your location and keep a record of your transcript. Privacy Policy

YouTube - Privacy Policy powers the videos on our site.

Google - We use Google Analytics, the web analysis tool of Google Inc. Google Analytics uses cookies to enable site activity analysis. The information created by the cookie including your IP address will be delivered to Google in an identity-protected form and saved on a server. Privacy Policy

Security

To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.

If you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL) and stored with highest level of encryption algorithms.

We will report any unlawful data breach to all relevant persons and authorities if it is apparent that personal data stored in an identifiable manner has been stolen.

Age Of Consent

By using this site, you represent that you are at least the age of majority in your province of residence and you have given us your consent to allow any of your minor dependents to use this site.

If you are under 16 years of age you must obtain parental consent before posting a comment on our website or joining our email newsletter. You should avoid entering personally identifiable information to the actual comment field that you submit on our website or the body of the email when you contact us via email.

Changes to our privacy policy

We are committed to protecting your privacy in strict accordance with the EU General Data Protection Regulation (GDPR) and UK Data Protection Act 1988 (DPA).

We keep our privacy policy under regular review and we will place any updates on this privacy policy page. We do not explicitly inform our users of these changes. Instead, we recommend that you check this page occasionally for any policy changes. This privacy policy was last updated on 13 April 2018.

How to contact us

Please contact our Data Protection Officer if you have any questions about our privacy policy or information we hold about you:

By email using our contact form here

Or write to us at: Ink N Toner UK Retail Ltd, Privacy Team, 61 East Barnet Road, Barnet, Herts, EN4 8RN.