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HP Protected Cartridge Error

HP Protected Cartridge Error

HP Protected Cartridge Error Message

Hewlett-Packard (HP) have introduced an ‘HP cartridge protection’ update on their ink cartridges as part of their latest update to lock the ink cartridges to a specific printer so that you cannot use that ink cartridge again in any other printer(s). This happens as soon as an ink cartridge is installed into an HP printer and "locks" itself to that specific printer, which means that it can only be used in that particular machine. This also means that if you were to get an identical model of your printer you cannot use the same cartridge in the replacement model and also the cartridge becomes non-recyclable as it cannot be refilled, recycled or remanufactured to use in another printer and it will just end up in landfill.

What this means to our customers is that certain HP compatible cartridges that are inserted into your printer will show an "HP protected cartridge" error message on their computer. This means that they will not work with your printer and will only work with the 1st printer that the cartridge(s) were inserted into. This can be easily resolved by following the step-by-step guide which is below:

HP protected cartridge installed


Turn off HP Cartridge Protection Setting or Remove an “HP protected cartridge” error

Preventing the error message from appearing in the first place can be achieved by disabling the original cartridge protection feature in your printer settings.

If your printer does not have internet features:

If your Hewlett-Packard printer does not have any internet features you can simply go into your printer settings which can be located on your printer menu and you will see the option to disable the HP cartridge protection. Just select the disable option and click Apply and Save if necessary.

HP protected cartridge remove error without pc


If your printer has internet features:

  1. Open up a web browser and enter your printer’s IP address on the web address. Your printer’s IP address can be found on your printer settings by navigating your way to network setup options.
  2. This will open up the printer’s Embedded Web Server. Click on the Settings option and to the left hand side select HP Cartridge Protection.
  3. Make sure you select Disable HP Cartridge Protection and click Apply or Save.
HP protected cartridge remove error