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Contact Us

Contact Us

Contact Us


You can e–mail, fax, phone or write. You can even get a superquick response by using the Live Support.

When you e-mail us we will aim to reply within 1 hour if we receive your e–mail between 9am and 5pm.

Please use the contact form below.

98% of our customers prefer to order and submit their enquiries online at any time of the day or night, but if you are one of the other 2% then our fax and telephone support lines are open from 9am to 5pm Monday to Friday.
 
Telephone: 020 8216 5571
Fax: 020 8275 5489

If you wish to write to us:

INK N TONER UK RETAIL LTD
61 EAST BARNET ROAD
BARNET
HERTS
EN4 8RN


Company Number : 05280617
VAT Number : 853543517

Our place of registration and registered office address is 19-20 Bourne Court, Southend Road, Woodford Green, Essex, England, IG8 8HD

 

Frequently Asked Questions

How do i use my Ink N Toner Reward Points ?

Once you have chosen the items you wish to buy, go to the Checkout. Then, in the Payment method section select Reward Points. You will then be shown how many Reward Points you have to use. Enter the number of points you wish to use and click the button and you're done. Your discount is applied!

Where is my order ?

All orders received up to 4pm are despatched on the same day as long as the goods are in stock. If you selected the free super saver delivery option your order is despatched by second class post and you can expect to receive your delivery within 2 - 4 days. If you selected the immediate despatch option and paid an additional £1.99 then you will receive priority over the free super saver delivery option and your cartridges will also be sent by first class post. You can expect to receive delivery within 1 - 2 days. If you selected the guaranteed next business day option and paid an additional £4.99 then your order will have been sent same day for guaranteed next business day delivery.

Can I open a credit account ?

If you are a school , college , university or any Government body you automatically qualify for a credit account. Please call us on 020 8216 5571 to arrange the opening of your account or alternatively you can fax your purchase order to 020 8275 5489. If you are a business you can also open a credit account. Unfortunately there is a significant amount of fraud that takes place over the net so in order to reduce this we require you to initially place at least 2 orders online for delivery to the same address and pay by card. After that you need to fax us your company letterhead to 020 8275 5489 and include your company registration number and VAT number. The relevant credit checks will then be made and we will contact you within 24 hours to open the account and arrange a suitable credit limit.

Can my cartridges be recycled ?

It depends on the type of cartridges you have. For different reasons not all cartridges can be recycled and some cartridges are actually manufactured so that they cannot be recycled at all. If you would like to recycle your cartridges please email us at contact@inkntoneruk.co.uk with your printer model number and name and address. If your cartridges can be recycled we will send you a freepost bag to send us your cartridges. We are associated with a registered children’s charity and a donation is made for every cartridge we receive that is recycled.

Does my purchase include VAT ?

All of our prices displayed on the website include VAT at 20% and Free SuperSaver UK delivery.

What is the difference between Compatible and Original Cartridges ?

An Original cartridge is a brand new product made by the same manufacturer as the maker of your machine. A Compatible cartridge is either a brand new copy cartridge or an original re-manufactured cartridge. With the compatible cartridges, we use the highest quality ink at Ink n Toner UK combined with professional machinery to recycle our cartridges. This results in the highest quality compatible cartridges available in the market today. In many cases the original cartridges do not hold much ink and we can put significantly more in which will provide you with a longer life than the original cartridge. As a result of the recycling process the quality of the print will be very similar to the original.

 

Or please use the contact form below:

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