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Contact Us
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Our Address
Registered Company Number: 05280617
VAT Registration Number: 853543517
Registered Office Address:
INK N TONER UK RETAIL LTD
61 East Barnet Road
Barnet
Herts
EN4 8RN
Frequently Asked Questions
How do i use my InknToner Reward Points?
After selecting the items you’d like to purchase, proceed to the Checkout. In the Payment Method section, choose Reward Points to see your available balance. Enter the number of points you’d like to redeem, accept the Terms & Conditions, and click Submit—your discount is instantly applied!
If your points don’t cover the full order amount, simply select an alternative payment method and click Submit again to complete your purchase. For more info see Reward Points.
Where is my order?
We ensure that all orders placed by 4 PM are dispatched the same day, provided the items are in stock.
Free Super Saver Delivery: Orders are sent via Second Class Post and typically arrive within 2–4 days.
First Class Delivery (£1.99): Enjoy priority processing over free delivery, with orders sent via First Class Post. Expect delivery within 1–2 days.
Guaranteed Next Business Day Delivery (£4.99): Orders are dispatched the same day for next business day delivery, ensuring you receive your items as quickly as possible. For more info see Delivery Information.
Can I open a credit account?
If you are a school, college, university, or government organisation, you automatically qualify for a credit account. Simply call us on 020 8216 5571 to set up your account, or email us at sales@inkntoneruk.co.uk with your official Purchase Order and we'll take it from there!
Business Credit Accounts:
Businesses can also apply for a credit account. However, due to online fraud risks, we require a minimum of two online orders to be placed and paid for by card in a calendar year, both delivered to the same address.
To complete your application, call us on 020 8216 5571 or email us with your company details including company registration number and VAT number. We will conduct the necessary credit checks and contact you within 24 hours to confirm your account and establish a suitable credit limit.
Can my cartridges be recycled?
The recyclability of your cartridges depends on their type. Unfortunately, not all cartridges can be recycled, and some are specifically designed to prevent recycling.
If you'd like to recycle your cartridges, simply email us with your printer model, name, and address. If your cartridges are eligible for recycling, we’ll send you a freepost bag so you can return them to us at no cost. For more info visit our Recycling page
We proudly support a registered children's charity Caring For Kids, and for every recyclable cartridge we receive, a donation is made to Caring For Kids to help children in need.
Does my purchase include VAT?
All prices shown on our website include 20% VAT and come with Free SuperSaver UK delivery.
How do I place an order?
Simply browse our website, add items to your cart, and proceed to checkout. Follow the steps to enter your details and payment information, then confirm your order. You’ll receive a confirmation email once your order is placed.
What payment methods do you accept?
We accept major credit and debit cards (Visa, MasterCard) and Apple Pay, Google Pay and PayPal.
Can I modify or cancel my order after placing it?
If your order has not yet been dispatched, we may be able to modify or cancel it. Please contact us as soon as possible at 020 8216 5571 or email contact@inkntoneruk.co.uk to check if changes can be made.
Do I need to create an account to place an order?
No, you can checkout as a guest. However, creating an account allows you to track orders, save addresses, and earn reward points.
How do I use a discount / coupon code?
At the checkout, enter your discount / coupon code in the designated box and click “Apply.” The discount / coupon will be deducted / applied.
Is my payment information secure?
Yes, we use secure encryption technology (SSL) to protect your payment details. We do not store credit card information, and all payments are processed through trusted payment gateways.
What are your delivery options?
We offer several shipping options:
- Free SuperSaver Delivery (2-4 working days)
- 1st Class Delivery (£1.99, 1-2 working days)
- Next Business Day Guaranteed Delivery (£4.99)
Do you offer next-day or express shipping?
Yes! Select Next Business Day Delivery at checkout (£4.99), and your order will arrive the next working day if placed before a specific time. There are other even faster options. See our delivery schedule.
Can I track my order?
Orders with tracked shipping methods can be tracked by visiting Track My Order
What is your return policy?
If you're not completely satisfied, you can return unused products for a refund or exchange. The item must be in its original packaging. please view our Returns Policy for more info
How do I return or exchange an item?
Contact our customer service team at contact@inkntoneruk.co.uk with your order details, and we will provide return instructions.
How long does it take to process a refund?
Once we receive your returned item, refunds are processed within 3-5 working days and credited to your original payment method.
Are your products in stock?
Our products listed on our website are in stock and ready to ship. If an item is out of stock, it displays as out of stock but will still be available to order. You will be notified when the item is ready to be dispatched.
How can I find the right product for my needs?
Use our printer compatibility search tool to find cartridges that match your printer model. If you need help, contact our support team.
How do your reward points work?
Earn points for every purchase and redeem them for discounts on future orders. Points can be applied at checkout under "Payment Method > Reward Points."
How can I contact customer support?
You can reach us via:
- Phone: 020 8216 5571
- Email: contact@inkntoneruk.co.uk
- Live Chat: Available during business hours on our website
Do you have a price match policy?
Yes! If you purchase the same product cheaper within 7 days of purchase, we’ll refund 100% of the difference. See our Price Promise Guarantee for details.
Call Us: 020 8216 5571
Live Chat: 
Email: contact@inkntoneruk.co.uk
Fax:
020 8275 5489
Address: 
FREE UK delivery on everything. 
